Refund Policy
Refunds and Exchanges
If you have purchased a product from Naboso directly via our website www.naboso.com there is a 30-day return or exchange option from the date of purchase.
*All return shipping fees are to be paid by the customer with returns subject to a 10% restocking fee, minus shipping costs. To return or exchange a product please contact Naboso at or by calling (347) 705-0702.
Manufacturer Defects
Naboso is committed to providing the highest level of customer care and guarantees products free of manufacturer defects. To ensure each customer is completely satisfied, we guarantee all Naboso products to be free of manufacturer defects and to perform to the highest quality of standards.
Naboso accepts returns up to 30 days from the delivery date for merchandise that carries manufacturer defects. Only products purchased directly on nabosotechnology.com can be returned for manufacturer defects. Naboso is unable to accept returns for items that have been altered or damaged after being received. For example:
- Creases/folds from improper handling and/or storing—it is best to lay the mat flat or keep it rolled up
- Damage from excessive amounts of water or other liquids
- Improper cleaning (e.g., harsh chemicals, damage from a washing machine)
- Damage from use other than yoga or similar fitness activities
- Uneven color patterns or discoloration due to use
- Damage from outside elements/factors that puncture or deface the mat
International Orders
Naboso would be happy to offer returns and exchanges from countries outside of the USA, however, please keep in mind that the customer will be fully responsible for checking that all applicable duties and taxes would be charged to them directly if any should arise.
If Naboso is requested to pay for additional taxes upon arrival of your returned merchandise we will refuse the parcel and it will be returned to sender.